Online Shop User Guide

TO ORDER

Notice

Currently the online shop supports Paypal only for customers outside Japan. For customers wants to use credit cards, please pay with PayPal also.
If you want to use other ways (e.g. International Wire Transfer), please use the MAIL Order Form to place your order.


You can find the “Add to cart” button in most of the pages from Model Kits, Detail Up Parts, and the Books section. Click to put the item into the cart.


A confirmation message will be displayed next to the button when you have clicked Add to Cart button.

CHECK OUT AND PAYMENT


Please login first with your username and password. You will see the above screen if you are not yet logged in or you do not have an account.
Please register first if you are using the online shop for the first time.

To register your account is simple::

Type your desired username at the first field (ユーザー名） and your email address （メールアドレス） here, and click blue button labeled 「登録」 to register.
A temporary password will be sent to you by email.


Login with your username and the temporary password by clicking the link provided in the email. It is recommended to change the password at the profile page after login at once.


Proceed to payment and shipping option by clicking 「Online Shop」→「Checkout」.
(Or please return to the checkout page after you have just registered or logged in.)


If you want to change the quantity of the items you ordered, change the quantity and press update.
Choose the payment method here. Press checkout to proceed to the shipping.

Important!

For customers in Japan, please choose Bank Transfer(銀行振込) or Yamato Collect (ヤマト運送代金引換). For overseas customers, please choose PayPal.


Choose the shipping method at the topmost. You can choose from the following:.

To Overseas address:

EMS		Express Mail Service (Fastest)
SAL		Economic Air
SAL(本)*		Economic Air (Books only)
AIR		Air Mail
SURFACE		Ordinary International Mail (Slowest)
SmallPacket*	Air Mail (Small Packet)

To Japan Domestic address:

Kuroneko	Yamato Express
Yuupack		Japan Post Yuupack

Important!

EMS and SAL (Economic Air) is only available in selected countries.

Important!

*: Restriction applies when using Small Packet: Limited to 2K.
Restriction also applies to SAL(本): Limited to 5KG and for books only.
If your order(s) is not suitable to use the above shipping method, we will change to use the other services and you will be notified by email.


And please fill in the shipping/billing address.
(The browser can save your address from now on, so you don’t have to input every time when you order, just as shown above)


You can use different addresses for shipping and billing. Uncheck “Use shipping address ad billing address” and input your billing address under the shipping address.


You cannot proceed to the payment if the order is exceeded weight limit. For Japan Post Small Packet is 2KG, SAL (Printed Matters) is 5KG, and others are 30KG. Please split your orders if your orders containing too much items and no shipping method is available. If you have chosen the shipping method that currently not supported shipping to your shipping address, you cannot proceed to confirm order and PayPal payment. Please back to the previous page and change the other shipping method.


Click “Confirm Order” to continue to the payment. Currently we only supports Paypal for payments in the online shop.


Please login with your PayPal account.


Press “Pay Now” to pay with PayPal.


You will see the “Thanks for your order” screen from PayPal and you will be redirected to our site directly.


You will see this thank you message and also an order acknowledgement email sending automatically from the online store.
Please kindly be noticed that your order cannot be cancelled.


ORDER STATUS CHECKING


You can check the order status by clicking on “Online Store” -> “Order Status” and find the order number.